Putting user satisfaction at the heart of CIOs’ priorities

User satisfaction: the new Grail

IT decision-makers face many challenges and more and more, it is the weight of the productivity of the entire organization that weighs on their teams.

Budget constraints, managerial balance, constant monitoring, user satisfaction... The level of demands placed on IT teams has never been so high.

But this level of demand is commensurate with the strategic importance of IT services, which has never been more important in companies. In the digital age, IT teams can only become more important in organizations.

Digital transformation puts the user at the heart of CIOs' priorities
VSEs, SMEs, ... Not all companies face the same challenges at the same time and not all are at the same stage of their digital transformation. Nevertheless, they are all on the way.

With the Covid 19 crisis, in particular, many companies have realized the importance of dimensioning their infrastructures correctly. The massive and more and more frequent recourse to telework has only accelerated this awareness. Connection problems, slowness, bugs... The difficulties encountered by employees in remote mode has complicated remote working and has further reduced the productivity of organizations, in an already complicated period.

With the evolution of work tending to increase the use of telecommuting and the prospect of new epidemics/lock down proving plausible, the need to be able to rely on business applications, remotely, is becoming more and more pressing.

This is where APM and application monitoring come into play, making it possible to observe application behavior in real time and instantly identify the sources of problems.
User satisfaction
User satisfaction: the new Holy Grail
Synthetics, RUM, UX, customer reviews, questionnaires... The satisfaction of customers-internauts or users is another major point of attention of organizations on which IT teams can bring added value.

And it was logical that after sales, marketing and design, IT was also impacted by this topic, a sine qua non for customer acquisition and retention.
With tools such as Powerhouse QoS & User Satisfaction Monitoring, IT is alerted before users report availability or performance issues. Now, organizations can accurately measure user satisfaction themselves.
Beyond monitoring user satisfaction, it is essential to be able to quickly restore a corrupted quality of service, without having to set up a crisis unit.

Accompanying the CIOs in the implementation of the User Satisfaction Centric concept is the challenge of the Atakama Technologies teams.
The challenges faced by IT teams, particularly those related to sustainable development, automation or societal issues, are numerous.
In other words, the importance of IT topics will only increase in organizations.